Frequently Asked Questions

Welcome to our FAQ page - If you don't find what you're looking for, then please drop us a message on Facebook, WhatsApp or Email. Our contact information can be found at the bottom of the page.

Afterpay - Buy Now Pay Later

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Afterpay is currently available to our United States & United Kingdom Customers.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. 

Installments with Afterpay can only be applied to purchases made on EliteLUX.store website.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

Check out the Afterpay Payments FAQ

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Yes, transaction value limits up to $2,000 USD apply to purchases made on EliteLUX.store using Installments by Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com 

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms. 

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here. 

Pricing & Payments

We currently accept various payment methods listed below

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Elo
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • Amazon Pay 

We can currently accept the below currencies upon checkout. Simply scroll down till the end of the site and choose your currency.

  • US Dollar (USD)
  • Australian Dollar (AUD)
  • British Pound (GBP)
  • Bulgarian Lev (BGN)
  • Canadian Dollar (CAD)
  • Croatian Kuna (HRK)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Euro (EUR)
  • Hungarian Forint (HUF)
  • Polish Zloty (PLN)
  • Qatari Rial (QAR)
  • Romanian Leu (RON)
  • Russian Ruble (RUB)
  • Saudi Riyal (SAR)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
  • United Arab Emirates Dirham (AED)

Returns & Refunds

To ensure that you receive your products as fast as possible, our team is working round the clock to process and dispatch all incoming orders without any delay. Thus, we have implemented the below cancellation terms to ensure a flawless process for all our customers.

Our cancellation terms

  1. You have 2 hours after an order is made to request cancellation by sending an email to customer.service@elitelux.store
  2. Any cancellation request beyond the 2 hours will unfortunately get rejected.
  3. All order cancellations are subject to a 5% cancellation fee that will be deducted from the refunded amount.

Please follow the below instructions to initiate a returns request.

  • Visit our returns center.
  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

To visit our returns center, please click here.

Please check our full Return & Refunds Policy here https://elitelux.store/pages/refund-policy

You can return your items within 14 days of receipt of your shipment.(1)(2)

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

(1)Free gifts, promotional items, gift cards, underwear clothing and customized products are not returnable.

(2)In the unlikely event of the order was received damaged, you will need to inform us within 48 hours of delivery, else Elite LUX Store has the right to refuse the return request..

Returns shipping costs will be your responsibility unless it is deemed the fault of Elite LUX Store in scenarios such as:

  1. Incorrect Size/Color/Model sent
  2. Different Product than requested was sent
  3. Damaged / Faulty Product Sent 

Please note that Shipping Costs if any is not refundable.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original payment method, within 10 working days. 

Shipping, Delivery & Import Duties

Once you place your order, we'll have it prepared within 3 business days at most.

Our express delivery takes about 2-5 business days once the order is shipped..

There might be a chance that you receive multiple shipments if you've ordered from different partners.

Tracking information and an estimated delivery date will be provided for each order. You can also track its location under 'My Orders' in your account.

If you've opted for guest checkout? Track your Elite LUX order status here .

For more information on which countries and duration, please check our Shipping details here . 

How to track multiple shipments under same order? It's very simple, just go to "Track Order" page and input your Order # & Email. You will see something similar to the below. Just click through the different shipments "F1-F2...".

All our product prices displayed are inclusive of Customs and Duties charges for shipments within EU countries.

  • Order above £135 GBP to the United Kingdom may be subject to Customs and Import Duties charges. 
  • Orders above $800 USD to the United States may be subject to Customs and Import Duties charges.

All other countries may be subject to Customs and Import duties charges. So once your order arrives at its destination you will be required to pay all import duties, customs if any per the custom laws of the country you are shipping to, in order to release your order from customs.

Please note that Elite LUX Store has no control over customs and import duties charges and we can't tell you what the cost would be, as policies and import duties vary widely between countries. Thus, if Customs and Import Duties charges are required to be paid for any order including but not limited to EU countries and the United States, Elite LUX Store will not be held liable for these charges.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.  

How much will shipping cost me?

  • We currently deliver to 42 countries around the globe.
  • We've partnered up with major couriers to ensure reliable and fast shipments.
  • Please note that our order processing time ranges between 2-3 days (excluding weekends). 

Please check out our Shipping countries, prices and details here.

Where do your products ship from?

Elite LUX Store currently operates through multiple warehouses located within Europe and United States. We can't guarantee from where the product will be shipped as it highly depends on warehouse availability and other factors.

Thus, please note the below regarding import duties and charges that you may need to expect.

All our product prices displayed are exclusive of customs and duties charges. So once your order arrives at its destination you will be required to pay all import duties, customs if any per the custom laws of the country you are shipping to, in order to release your order from customs.

Elite LUX Store has no control over customs and import duties charges and we can't tell you what the cost would be, as policies and import duties vary widely between countries.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.  

Warranty & Guarantee

We offer a warranty of 6 months for the complete watch and the manufacturer´s warranty of 2 years warranty.  

The manufacturer´s warranty applies exclusively to the movement, it extends to material defects and manufacturing errors.  

  • The manufacturer's guarantee does not apply to:  
  • Battery, case, watch glass, clasp or bracelet.  
  • Damage caused by improper handling, negligence, accident or normal wear and tear.  

The guarantee is void if the watch is damaged by accident, negligence, improper repair or other circumstances that are not attributable to material defects or workmanship.  

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