To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

Please check our full Return & Refunds Policy here https://elitelux.store/pages/refund-policy

You can return your items within 14 days of receipt of your shipment.(1)(2)

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

(1)Free gifts, promotional items, gift cards, underwear, swimwear clothing and customized products are not returnable

(2)In the unlikely event of the order was received damaged, you will need to inform us within 48 hours of delivery, else Elite LUX Store has the right to refuse the return request..

Are there any charges for return?

  • You are responsible for the charges of the return shipping costs unless it is deemed the fault of Elite LUX Store in scenarios such as:
    • Incorrect Size/Color/Model sent
    • Different Product than requested was sent
    • Damaged / Faulty Product Sent
  • Please note that Paid Express Shipping costs if any is not refundable.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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